Company Profile

Global Communities is a development organization serving more than 20 million people worldwide each year. The organization’s mission is to be a catalyst for long-lasting positive change in low- and moderate-income communities around the world, helping them improve their social, economic, and environmental conditions

Job Description

• Location: Accra, Ghana
• Job Title:  IT Support Officer
• Reports To: Director of Finance and Administration

Global Communities (formerly CHF International) a Non-Governmental Organization is seeking experienced professionals to recruit to fill the position of IT Support Officer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The IT Support Officer provides technical support for the administrative and program staff in all that pertains to internet/intranet and communication technology devices used in the office. The main duties are:

1. Implements and administers technologies and processes that ensures the reliability, efficiency, and availability of the production environment.
   • Maximizes system utilization.  Ensures sufficient capacity.
   • Administers system backups.  Ensures data availability and recoverability.
   • Conducts performance reviews on platforms and implements tuning changes.
   • Administers the operating systems, database, network software and interfaces.
   • Initiates and maintains systems, network and storage management.
2. Ensures the consistent quality of services is provided to customers
   • Receives and responds to support requests. Documents incidents, interaction, and solution within Service Desk application.  Communicates status of problems to customers.
   • Monitors and manages group and individual queues and distributes Service Desk tickets.
3. Installs and maintains client hardware, software, and peripherals. Maintains hardware and software inventory. Collaborates with Headquarters IT Services to ensure efficient operation of computing environment.
4. Provides support/guidance on the maintenance, repair, and procurement of hardware and software devices for the office.
5. Provides staff with basic training on the use of any new software or technology device adopted by the office.

The duties listed above are not inclusive of all duties on the projects.  Global Communities reserves the right to change and update the position descriptions at any time.

COMPETENCIES

• Good knowledge of servers, emerging technological devices (tablet and android applications)
• Commitment to respond promptly to the IT needs of the office
• Proven experience in networking, active directory, computer hardware and software

Required Skills or Experience

• Minimum of a first degree in ICT or related course and three years relevant working experience or a diploma in ICT/related course and five years relevant working experience.
• At least two years’ experience administrating domain infrastructure, backup and server management.
• Certification from a recognized ICT training institute.
• Experience working with an INGO or similar environment.
• Fluent in English and at least two local languages.