Job Description

• Role: reporting to the CHIEF EXECUTIVE OFFICER
• Locations: Accra

• planning and implementing operational strategies, plans and procedures;
• setting comprehensive goals for products and channels and ensure growth and success;
• overseeing the complete ICT functionality and strategy of the branches, call center and Head Office;
• the maintenance and proper functioning of all  product systems
• serving as the custodian of operational policies and procedures of the business; Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk;
• ensuring adequate operational controls for all products and channels;
• ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to:
  • Having oversight responsibility over the Head of Operations;
  • Identify and propose new footprint opportunities and markets to the CEO;
  • Ensure adequate training of staff  in various facets of the business;
  • Implement new sales strategies in the branch network as well as the call center to improve overall sales performance;
  • Reporting to the Executive Committee on the status of all branches and the call center;
• actively contributing towards the preparation of the annual budget of the company;
• preparing detailed monthly analysis of variances of the sales budgets of all products and branches;
• ensuring a well-functioning secured lending book finance business, more specifically:
  • Having oversight responsibility over the Head of New Business;
  • To grow the secured products to be a major contributor to the company’s bottom line;
  • To drive sales and ascertain various ways of a maintaining a sustained sales performance;
  • To bring on board innovative new business products to improve to increase shareholder wealth;
  • Custodian of the new business processes and procedures and to ensure training and adherence;
• the day to day running of the savings and retail investment products specifically to:
  • Having oversight responsibility over Savings and Investment manager;
  • Drive the sales performance of each product;
  • Implement innovative ways of attracting more clients to purchase these products;
  • Maintain a good level of interest of the savings and retail investment products among staff;
  • Have a good working system for these products;
• ensuring adequate staff structures and best employees for operations; o ensuring appropriate remuneration structures to drive performance; o managing all risk related to products and channels;
• providing support for all marketing activities of the company;
• supporting the operational heads to manage all customer related queries and management;
• communicating company performance to all staff on a regular basis;
• safeguarding all company assets, intellectual property and reputation;
• any other duties that the Chief Executive Officer or the Board of Directors may assign from time to time.

Required Skills or Experience

• Bachelor’s Degree
• Post Graduate Degree is essential
• 4 years executive management experience in a substantial finance business in Ghana is essential

Skills / Attributes

• Hard working and driven;
• Excellent communication skills;
• Excellent knowledge of financial principles;
• Positive attitude;
• Excellent management skills;
• Efficient leader;
• Good interpersonal skills;
• Aptitude in decision-making and problem-solving