Company Profile

The U.S. Pharmacopeial Convention (USP) USA is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity, or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under a specific written agreement with USP

Job Description

Working with the global IT team should recommend, implement, and administer systems and equipment, ensuring performance and security for critical data. Responsible for the availability of local computer network, data integrity and security, project implementation and user satisfaction related to IT services.

Roles and Responsibilities:

• Manage suppliers and IT service providers, negotiating costs and ensuring the quality standard of the organization with the lowest costs.
•  Acting as a POC for the global IT team, answering questions related to system status and project implementation.
• Responsible for the IT infrastructure of the site, such as servers, network devices, desktops, printers, storages, etc.  Responsible for Laboratory systems (clients and servers).
• Responsible for the PBX system.
• Monitor the IT environment to detect possible failures and act when necessary.  Update and improve IT documentation (create manuals, update asset inventory and worksheets).
• Performs backup and recovery procedures, scheduling backup jobs, and ensuring data integrity.
• Provides technical support for internal users, including hardware and systems.
• Keeps track of problem / solution cases to ensure new problems are resolved in a timely manner.

Required Skills or Experience

 Technology or equivalent qualification with at least 3 years of relevant work experience in IT role.

Knowledge, Skills and Abilities

• Good knowledge on Active Directory
• Good verbal and written communication skills required
• Advance experience with MS Office, MS Windows (workstation/servers)
• Network skills (Cisco)
• Familiarity with VolP system (Cisco)
• Empower and Nugenesis system configuration and maintenance