Job Description

• Branch: Adum-Kumasi
• Start date: 1st August, 2020
• Expiry date for applications: 20th July, 2020 (Close of business)

Description
The Sales Unit Manager, Payroll will support the Branch Manager to grow the payroll business of the Branch.

Business Development

• Responsible for assisting the Branch Manager/ Sales Manager to manage all Independent Sales Executives(ISEs) in the branch.
• Responsible for assisting the Branch Manager/Sales Manager to drive the sales force; recruitment, training, and retention thereof and for the success of the team(s) in terms of sales targets that will be set.
• Responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISEs are constantly up to date with any changes in policies.
• Responsible for assisting the Branch Manager/Sales Manager in terms of developing and implementing effective marketing and advertising strategies.
• Responsible for ensuring the quality of applications submitted by the Independent Sales Executives is of an acceptable standard.
• Responsible for the motivation and welfare of the Independent Sales Executives.
• Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property.

Customer Care and Relationship Management

• Responsible for monitoring service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards.
• Responsible for ensuring that all ISEs deliver good quality services to all clients.
• Responsible for leading and developing a strong sense of client orientation amongst all ISEs in the branch.
• Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.

Compliance, Security and Controls

• Responsible for ensuring that all ISEs comply with relevant institutional policies, processes, and procedures.
• Responsible for ensuring that ISEs are well informed and trained to implement policies, processes, and procedures.

Reporting
Responsible for any reporting to Branch Manager/Sales Manager and other staff of the Company as may be required by your relevant managers.

Required Skills or Experience

• A Bachelors’ Degree is recommended (majoring in Sales or Marketing is an advantage)
• Branch management experience at a bank or micro-lender essential
• Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage)

Skills / Attributes

• Hard working and goal driven;
• Excellent communication skills;
• Excellent sale skills;
• Positive attitude;
• Excellent management skills;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person