Job Description

• Reports to: Executive Director, Operations
• Supervises: Credit Operations officer, Ebanking Operations officer, Treasury Operations Officer

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
• Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
• Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
• Ensure compliance with Regulatory requirements relating to Banking Operations.
• Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, improve service quality and customer service.
• Manage the Banking Operations Department (staff and budget).

Required Skills or Experience

• Ability to develop a Digital Banking Operations Manual and to see to its implementation.
• Demonstrable experience delivering major business process re- engineering projects
• Knowledge of banking procedures and policies
• Ability to translate regulatory requirements into operational plans and actions.
• Detailed understanding of operational risk analysis.
• Knowledge of treasury operations and trade finance.
• Proficient in the use of Microsoft Office Tools.

• Minimum of a Degree (Banking, Finance, or related area)
• Post graduate degree (MBA desirable)
• Project Management Certification