Company Profile
Guided by a strong vision of equitable and resilient systems that respond to people’s needs and emerging threats, URC helps countries and local actors to build, implement, and sustain science-driven, scalable solutions. Established in 1965, URC offers a range of technical expertise to empower governments, communities, and service providers toward strengthening their own health and social systems and improving service quality. We aim to expand access to and improve the quality of services, addressing maternal, newborn, child, and adolescent health; global health security and infectious diseases, including HIV/AIDS, TB, and malaria; reproductive health and family planning; nutrition and water, sanitation, and hygiene. In our interactions with each other and our clients, we stay true to our values for transformative change by focusing on:
- Creativity: by unleashing our creativity, we enhance engagement and interaction to improve problem-solving.
- Collaboration: not only in our work towards the same vision and mission instill staff with a strong sense of purpose, but also enables us to complement each other’s skills and allocate work to maximize everyone’s strengths.
- Accountability: we hold ourselves responsible for accomplishing goals, completing assignments, and making decisions.
- Diversity, equity, and inclusion: we embrace the importance of a diverse, equitable, and inclusive environment, where our leadership and staff model behavior that enriches our organization, demonstrates respect for all people and supports opportunities for all.
- Transparency: we understand that when employees deeply trust one another and their leaders, they will be more engaged in their roles because they will not be worried about unfair treatment.
Job Description
Continuous Quality Improvement Specialist - Proposal
- Hours: Full-time, Non-Exempt
- Location: Tamale, Ghana
- Salary: Commensurate with required experience and qualifications
Position Overview
URC is seeking an experienced Continuous Quality Improvement (CQI) Specialist for the upcoming USAID-funded Resilience in Northern Ghana (RING) II – Systems Strengthening Activity. This five-year Activity will strengthen service delivery systems to elicit the adoption of behaviors that promote nutrition and resilience of poor and food-insecure households in northern Ghana. The CQI Specialist will operationalize multisector processes for continuous, behavior-led quality improvement across the Activity, using participatory and iterative methods. S/he will work with civil society, local government, and private sector actors to develop the appropriate platforms and tools to obtain QI measures and feedback. S/he will work with Activity teams to develop sentinel indicators, and use polling, scorecards, and other methods to get real-time QI measures for data-driven decision-making. S/he will work with the Collaborating, Learning, and Adapting (CLA) to lead the Activity wide performance reviews that are reflective and decisive. S/he also will work with the CLA director and DCOP in preparing evidence-based project briefs.
Roles and Responsibilities
- Act as the focal person and technical leader for behavior-led QI activities and ensure the integration of QI approaches across all Activity components.
- Liaise closely with the Ministry of Health (MOH), Ghana Health Service (GHS), and other key private and public sector actors to ensure the implementation of harmonized approaches to integrated supportive supervision to ensure quality services.
- Provide technical support to regional and district level teams in reviewing capacity and progress in using QI to improve compliance with national guidelines across sectors.
- Facilitate regular peer exchange and shared learning opportunities within districts and regions.
- Support the development and dissemination of coaching tools and materials.
- Provide technical support and coaching as needed to regions and districts to carry out supportive supervision.
- Strengthening communication about behavior-led QI and exchange of best practices among key actors to expand capacity and further increase support for QI.
- Any other tasks as assigned by her/his supervisor or Chief of Party.
Required Skills or Experience
- Master’s degree in public health or social sciences, or a related field.
- At least 10 years’ experience in qualitative improvement programming and research.
- At least 10 years of cumulative experience providing technical leadership to USG-funded programs, especially QI programs, with/in international development agencies, non-governmental organizations, or other implementing partners with proven success and leadership.
- Demonstrated experience in QI, complexity aware M&E, and adaptive management to achieve programming objectives.
- Prior experience working with USAID and other international donors is preferred.
- Proven ability to develop productive working relationships with public and private sector stakeholders, USAID and other donors and implementing partners, and organizations.
- Ability to work with people from a multidisciplinary and multicultural environment.
- Efficient management of processes and relationships particularly involving stakeholders, partner organizations and individuals (both internal and external), and beneficiaries.
- Excellent written and oral Strong verbal, written, presentation, and communications skills.
- English fluency required; secondary language fluency desired.
- Excellent skills in facilitation, team building, and coordination.
- Ability and willingness to travel within Ghana, when required.
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