Job Description

A firm in the hospitality space is looking for a qualified person to oversee its hotel operations

Job Location:Kumasi – Techiman Highway

Job Description
The manager shall be responsible for the planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of its people and other resources within the business.

• Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
• Oversee daily operations of the business.
• Ensure the creation and implementation of a strategy designed to grow the business.
• Work with security officers to promote a safe atmosphere for guests and staff
• Engage in key or targeted customer activities.

Required Skills or Experience

• A minimum qualification of Bachelors degree in Tourism or related fields.
• A masters degree will be an advantage
• 5 years (minimum) relevant working experience
• Adept at MS Word, Powerpoint and Excel
• Must be familiar with the hospitality industry.

Skills

• Good customer service, 
• Willingness to listen and respond to complaints, 
• Understand, and resolve concerns from guests, 
• Strong organizational skills, 
• Sales and event planning.
• Accounting and Financial Management.
• Problem Solving Skills for both customers and staff members that have problems at the hotel.
• Good Leadership to help oversee and motivate staff members.