Job Description

•    Resolve customer complaints via phone, email, mail, or social media.
•    Use telephones to reach out to customers.
•    Greet customers warmly and ascertain the problem or reason for calling.
•    Assist with placement of orders, refunds, or exchanges.
•    Advise on company information.
•    Take payment information and other pertinent information such as addresses and phone numbers.
•    Place or cancel orders.
•    Act as the company gatekeeper.
•    Suggest solutions when a product malfunctions.
•    Handle product recalls.
•    Attempt to persuade customers to reconsider cancellation.
•    Inform customers of deals and promotions.
•    Sell products and services.
•    Utilize computer technology to handle high call volumes.
•    Work with the customer service manager to ensure proper customer service is being delivered.

Required Skills or Experience

HND/DEGREE    
SKILLS
Persuasive Speaking Skills, Empathy, Adaptability, Ability to Use Positive Language,    Clear Communication Skills, Self-Control, Taking Responsibility, Patience