Customer Service Representative


Company Confidential
Industry Finance
Category Customer Serv...
Location Accra
Job Status Full-time
Salary 2500
Education Advanced Dipl...
Experience 2 years
Job Expires Not Set
Contact ...

Job Description

•    Resolve customer complaints via phone, email, mail, or social media.
•    Use telephones to reach out to customers.
•    Greet customers warmly and ascertain the problem or reason for calling.
•    Assist with placement of orders, refunds, or exchanges.
•    Advise on company information.
•    Take payment information and other pertinent information such as addresses and phone numbers.
•    Place or cancel orders.
•    Act as the company gatekeeper.
•    Suggest solutions when a product malfunctions.
•    Handle product recalls.
•    Attempt to persuade customers to reconsider cancellation.
•    Inform customers of deals and promotions.
•    Sell products and services.
•    Utilize computer technology to handle high call volumes.
•    Work with the customer service manager to ensure proper customer service is being delivered.


Required Skills or Experience

Persuasive Speaking Skills, Empathy, Adaptability, Ability to Use Positive Language,    Clear Communication Skills, Self-Control, Taking Responsibility, Patience


How To Apply

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