Customer Care Assistant/Receptionist


Company Medicas Hospi...
Industry Healthcare
Category Medical/Pharm...
Location Mampong-Akuap...
Job Status Full-time
Salary Attractive
Education High School C...
Experience 1 year
Job Expires Oct 16, 2021
Contact ...

Job Description

Main Duties and Responsibilities

  • Receive clients at the front desk and assist with enquiries.
  • Assist in the preparation of weekly and monthly health statistical returns
  • File and retrieve patient health records and documents
  • Receive and register outpatient and inpatients
  • Input patient data and research data into computers for further analysis
  • Protect all confidential information concerning patients and colleagues obtained in the course of professional practice.
  • Update active folders in the department/unit and also comply with minimum legal retention period of medical records
  • Perform any other official duty that may be assigned.

Communication and Working Relationships

  • Maintain effective communication with colleagues, patients/clients and visitors.
  • Attend and contribute at staff meetings
  • Effectively work in a team with other staff in the facility.

Personal and People Development

  • Attend in-house training sessions in relation to health information to update knowledge and skills
  • Monitor own performance against agreed objectives and standards.
  • Keep log of own performance and in-service training log for purposes of appraisal.

Health and Safety Responsibilities

  • Take care of own safety and others who may be affected by your actions or omissions
  • Adhere to Medicas Hospital Health and Safety Policies and use any equipment or personal protective equipment provided to ensure safety.

Quality Assurance

  • Comply with Medicas Hospital quality assurance policy and guidelines.

Required Skills or Experience

Candidate must,

  • Possess a minimum DBS or HND or equivalent.
  • Have at least 1 year experience in similar position
  • Be able to work with minimum of supervision and have a confident telephone manner
  • A determined approach with ability to work alone and as part of a team.

How To Apply

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