Company Profile

The Planned Parenthood Association of Ghana (PPAG), is an NGO and a member of the International Planned Parenthood Federation (IPPF). PPAG, a leading provider of Sexual and Reproductive Health and Rights (SRHR) education, information, and services in Ghana, in close collaboration with OXFAM, hereby invites result-oriented and committed persons to apply for the following vacant position to be filled in the Association.

Job Description

• Reports to: Project Coordinator.
• INTERNAL RELATIONSHIPS: All Project Officers, All Managers, Departments, and Office.
• EXTERNAL RELATIONSHIPS: PPAG Partner Organizations, Ministry of Health, GHS, National Media Commission, DOVVSU, and other NGOs.

DUTIES

1. Make and receive calls using a telephone headset or smartphone.
2. Route or refer calls to appropriate services providers based on the caller’s needs.
3. Provide private, confidential, non-judgmental, and accurate information, guidance, and support to callers
4. Monitor and respond to social media-related posts and messages.
5. Respond to customer queries with information about services or assistance to locating PPAG clinics or its partner facilities.
6. Collect customer information pertinent to the organization’s objectives, such as name, address demographic, and reasons for engagement.
7. Process order information; schedule appointments and link to specialists if need be for telemedicine.
8. Enter data into computer systems.
9. Maintain detailed confidential records of contacts.
10. prepare periodic reports on the operations of the center to the supervisor
11. Acquire lead lists with names and telephone numbers of potential clients.
12. Monitor performance in conjunction with personal goals and business objectives.
13. Support in the development of various materials.
14. Perform any other duty that may be assigned from time to time by the supervisor.

Required Skills or Experience

• A qualification in nursing ( First Degree in Certificate)
• One year of working experience in the health sector.
• Experience or a strong background in sexual and reproductive health and customer service role is preferred.
• Proficient with computers and software such as Microsoft Office.

OTHER QUALITIES AND REQUIREMENTS

• Be proficient in at least three Ghanaian languages. Required language includes Twi, Ewe, Ga-Adangbe, Dagbani, Frafra, etc.
• Must understand and live up to the principles of Privacy, Confidentiality, and Respectful for all manner of persons.
• Be respectful of people and their rights
• Be non-judgmental, confidential, and respect the privacy of individual
• Be open-minded and non-discriminatory
• Strong computer and social media skills
• Very good communication, report writing, and presentation skills
• Must be youth-friendly
• Must be able to work with little or no supervision
• Must have a high sense of responsibility and initiative
• Strong interpersonal and leadership skills
• Must be a team player
• Ability to work under pressure
• Ability to work for long hours
• Exemplary customer service skills
• Ability to handle demanding clients with patience and professionalism
• Able to thrive in a fast-paced environment.
• Must be able to multi-task and manage time properly and effectively
• Must be able to adapt to different situations and individuals
• Ability to prioritize in the face of multiple tasks or assignments
• Be open to learning new things and be challenged to do more