Job Description

• Location: Head Office-Accra
• Start date: Immediately
• Expiry date for applications: April 13, 2022
• Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.

Job Description

• Acquire new customers and retain existing customers
• Data management.
• Managing inbound and outbound SMSs.
• Contact potential or existing customers via telephone, email and new media to sell our products/services.
• Achieve daily/weekly/Monthly sales targets.
• Build a pipeline of leads through the sales process and maintain a consistent flow of closed sales.
• Maintain call centre database by entering relevant and accurate information
• Following up with clients who have completed a loan transaction to express appreciation.
• Generate reports on daily activities.

Required Skills or Experience

• A Bachelors’ Degree or HND or its equivalent in any field
• Excellent knowledge of IT systems including call center solutions, Microsoft office and e-mail.
• Required language proficiency, English language and at least one local language
• Knowledge of customer service principles and practices
• 1-year experience within a Call center environment with targeted sales
• Good data entry and typing skills

Skills / Attributes

• Analytical and problem solving skills
• Good customer service skills;
• Good listening skills
• Hard working with high energy levels
• Willingness to learn
• Ability to adapt quickly to constant changes
• Adhere to discipline and routine
• Good selling skills
• Excellent communication skills (written and oral) and excellent telephone manners
• Neat and organized person.