Job Description

DUTIES AND RESPONSIBILITIES

• Oversee daily duties of employees to ensure that quality standards are being met and proper procedures are being followed
• Give guidance to employees in handling errors, problems, complaints and/or disputes
• Performance analyses of employees
• Coordinate work schedules and duty assignments
• Employee recruitment, including interviews and hiring
• Perform orientations and/or schedule training as needed for employees
• Interpret and explain work procedures and policies to staff
• Perform employee evaluations and make recommendations on personnel actions, such as promotions or firing
• Prepare and manage reports, manuals, correspondence and other documents using a database or word processing
• Review records and reports relevant to payroll, production and other workplace activities for monitoring employee activities and evaluating performance
• Work with other supervisors to coordinate workplace activities with other departments, units or teams
• Implement company or departmental policies, procedures and quality/service standards
• Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation

Required Skills or Experience

EDUCATION AND EXPERIENCE

• A degree or Higher National Diploma(HND)