Job Description

OVERVIEW

1. This role is primarily responsible for handling inbound/outbound calls as per the SLAs outlined by the client.
2. Ensure that the calls are answered as per procedures
3. Ensure that the assigned targets in accordance with SLA are met
4. Ensure that the quality of the calls is in compliance with predefined parameters
5. Provide the relevant process reports on a on a daily basis
6. Ensure adherence to established attendance schedules
7. Provide process training to new team members to facilitate their levels   of performance – mentor / mentee relationship.

Performance Parameters

1. Productivity
2. Call Quality to include Compliance parameters
3. Process improvement
4. Learning ability
5. Attendance, Log in Hours
6. Punctuality

Required Skills or Experience

• Minimum of a Diploma from accredited tertiary institutions
• Computer literacy (MS Office & Domain knowledge)
• Good communication skills
• Good interpersonal skills
• Attention to details
• Fresher with above skills can be considered
• Applicants who reside in and around Tema but areas such as Spintex, Medina and Lapaz can be considered upon further engagements with the applicants.

WHAT WE CAN OFFER YOU

• Salary of Ghc598 for 3-month probation period
• GHC1001 after probation
• Transportation is provided
• Other incentives are available