50 Customer Service Executives Needed in Tema


Company JobHouse Ghan...
Industry Business Proc...
Category Customer Serv...
Location Tema
Job Status Full-time
Salary not specify
Education Diploma
Experience 2 years
Job Expires Jun 10, 2022
Contact JobHouse

Job Description


Our client is a BPO rendering call center services to MTN Ghana as well as AirtelTigo and is looking to recruit 50 Customer Service Executives to be employed ASAP. They would be stationed at our MTN Business unit at Tema.
  1. This role is primarily responsible for handling inbound/outbound calls as per the SLAs outlined by the client.
  2. Ensure that the calls are answered as per procedures
  3. Ensure that the assigned targets in accordance with SLA are met
  4. Ensure that the quality of the calls is in compliance with predefined parameters
  5. Provide the relevant process reports on a on a daily basis
  6. Ensure adherence to established attendance schedules
  7. Provide process training to new team members to facilitate their levels   of performance – mentor / mentee relationship.

Performance Parameters

  1. Productivity
  2. Call Quality to include Compliance parameters
  3. Process improvement
  4. Learning ability
  5. Attendance, Log in Hours
  6. Punctuality

Required Skills or Experience

  • Minimum of a Diploma from accredited tertiary institutions
  • Computer literacy (MS Office & Domain knowledge)
  • Good communication skills
  • Good interpersonal skills
  • Attention to details
  • Fresher with above skills can be considered
  • Applicants who reside in and around Tema but areas such as Spintex, Medina and Lapaz can be considered upon further engagements with the applicants.


  • Salary of Ghc598 for 3-month probation period
  • GHC1001 after probation
  • Transportation is provided
  • Other incentives are available

How To Apply

Sorry, job has expired.


Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.
To Top