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Customer Service Officer (Call Centre Agent)

JOB SUMMARY

Company VisionFund
Industry Financial Ser...
Category Customer Serv...
Location Amasaman, Acc...
Job Status Permanent
Salary GH¢ 
Education HND/ First De...
Experience N/A
Job Expires Sep 26, 2022
Contact ...
 

Company Profile

VisionFund International is the Largest Global Christian Microfinance Network Organisation

We're a Different Kind of Financial Institution

Our financial inclusion services are integrated into World Vision, the global Christian relief, development and advocacy organisation, a global leader in improving and transforming the lives of children, their families, and their communities.

VisionFund's financial inclusion solutions enable families and communities in World Vision's program areas to develop a reliable source of income and livelihood. By providing microloans, micro-savings and micro-insurance services, along with strong partnerships, we are working together to bring families and children out of poverty.  

Job Description

Purpose

The Customer Service Officer will be assisting in ensuring that service delivery standards of the Institution are met by all staff. He/she will serve as link between VisionFund Ghana and its clients through frequent interactions in relation to satisfaction with institutional policies, processes and procedures and overall product and service delivery. 

Key Responsibilities

  • Make outbound calls to clients on daily basis in Dagbani, Dagare, Hausa Twi and English.
  • Disseminate products/services information to clients in Dagbani, Dagare, Hausa Twi and English..
  • Receive and respond timely to all product and service enquiries over phone or by walk in clients in required language
  • Keep records on all enquiries and follow up on customer calls where required to ensure it translates to desired result
  • Handle and resolve clients’ complaints regarding products/services within the stipulated time.
  • Work with branch teams to record and resolve completely all complaints within the stipulated time
  • Call clients who have been disbursed within the month/beginning of each loan cycle and ascertain their satisfaction and experience for product and service delivery improvement

Required Skills or Experience

  • Qualified applicant must be able to speak and understand Dagbani, Dagare, Hausa Twi and English.
  • HND Marketing or a good first degree in any discipline especially Marketing
  • Candidate should have completed National Service.
  • Computer literate and well-versed in Microsoft Office Suite.
  • A practicing Christian

How To Apply

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