Job Description

Job Summary 

The ticketing officer would provide ticketing services to passengers according to their options. They would also provide ticketing service to corporate offices and top management including: air tickets, excess baggage, ground travel arrangements including tours, deposits, refunds, offering special services for passengers with physical disability, hotel and housing booking etc.

Roles And Responsibilities

• Make reservations and book air tickets for clients
• Book bulk tickets for package tours.
• Provide tourists with travel information and ticket booking details.
• Organize, schedule and book travelling tickets per individual travel plans.
• Collect appropriate fares from customers upon delivery of travel tickets.
• Make reservations and book hotels for clients
• Propose potential business deals by exploring opportunities
• Build long-term relationships with new and existing customers
• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
• Arrange business meetings with prospective clients
• Plan for effective search of sales leads and prospects
• Initiate and coordinate the development, as well as penetrate new markets
• Implement marketing plans as needed
• Maintain accurate records of all prices, sales, and activity reports
• Adhere to all company policies, procedures, and business ethics codes
• Introduce the company to other businesses for the provision of travel-related services
• Any other jobs that will be assigned by the CEO or your Supervisor

Required Skills or Experience

• Any IATA certificate relating to ticketing or Travel and Tour
• Alt least 2 years of relevant experience
• Knowledge in Amadeus, Galileo or Sabre GDS would be added advantage
• Excellent oral and written communication as well as interpersonal skills
• Basic computer applications skills like MS Word, Excel, PowerPoint
• Clear voice, well-groomed and impressive appearance
• Ability to travel throughout the country
• Motivated self-starter