Job Description

We are looking for experienced and motivated Customer Service Representatives to join our marketing team!  As a Customer Service Representative you have to be able to put yourself in the customers' shoes and remain helpful, patient, positive and cheerful. If you love helping people and are customer-centric, we want to meet you! 

• Ability to maintain a positive, empathetic, and professional attitude toward all customers at all times.
• Communication with customers through various channels.
• Ability to respond promptly to customer inquiries.
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Ensure customer satisfaction and provide professional customer support.

• Know our products inside and out so that you can answer questions.
• Generate sales leads.
• Sell products and services.
• Process orders, forms, applications, and requests.

• Keep records of customer interactions, transactions, comments, and complaints.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Compile reports on overall customer satisfaction.

• Acknowledge and resolve customer complaints. 
• Resolve product or service problems by clarifying the customer’s complaint.    determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.

Required Skills or Experience

• WASSCE graduate with 5 years relevant previous working experience in a related position.
• Experience and proficiency 
• Proven customer support experience
• Customer orientation and ability to adapt/respond to different types of characters
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multitask, prioritize, pay attention to detail and manage time effectively
• Ability to work under pressure and to stay calm when customers are stressed or upset.
• Friendly and helpful personality
• Patient with positive attitude
• Documentation skills
• Product knowledge
• Problem solving skills
• Ability to work with little or no supervision
• Computer /social media skills