Job Description

LOCATION: SPINTEX ROAD, ACCRA

ABOUT THE ROLE

The Sales Support Administrator provides the Retail and Inventory team members administrative support in the sales unit assigned and ensures that the manager and team members’ administrative needs are met.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist in the preparation of regularly scheduled reports
• Act as the point of contact for retail, Building Solutions and Inventory team
• Assist in organizing and scheduling appointments / Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters and forms among teammates
• Maintaining ISO documentation and Record Keeping
• Liaise with Administrative/HR body to stock supplies for team; proper equipment or literature needed by team to do their job
• Ensure and maintain updated contact lists (usually in CRM)
• Submit and reconcile expense reports
• Submit overtime requests for the retail team
• Ensure efficient running of the e-store
• Provide general support to clients
• Provide pre and post sales administration support for team; support the sales force with general operations to help reach the team’s objectives.
• Liaise with secretaries and administrative assistants from other departments
• Order entry, conversion and notification
• Track and provide regular updates on awarded deals
• Follow up and follow through on requests and orders
• Ensure adequate office supplies are available for the department
• Liaise with facility officer for routine maintenance on the building
• Facilitate and ensure proper cleaning of the facility
• Responsible for QMS documentation for your department.
• Perform any other duties as assigned

OHSE RESPONSIBILITIES

1. Knowledge of and adherence to all TAGG’s OHS&E procedures
2. Follow all safe work procedures, rules, and instructions
3. Risk Assessment
4. Hazard identification and reporting

Required Skills or Experience

QUALIFICATION & EXPERIENCE

• A Bachelor’s Degree in Business Administration, Social Sciences, Humanities or Similar
• At least one year administrative or customer service experience

KNOWLEDGE, SKILLS & ABILITIES           

• The incumbent must have proficient knowledge in the following areas:
• Knowledge of office administrative procedures
• Knowledge of customer service
• Ability to maintain a high level of accuracy and confidentiality.
• Excellent inter- personal skills
• Effective verbal and listening communications skills
• Very effective written communications skills
• Computer skills including the ability to operate spreadsheet and word- processing programme and fast typing skills

PERSONAL ATTRIBUTES

• Be honest and trustworthy
• Be respectful and polite
• Possess cultural awareness and sensitivity
• Be punctual and flexible
• Demonstrate sound work ethics in office administration and customer service