Job Description

A Reputable ICT / Telecommunications Company seeks the services Customer Service Administrators

Roles and Responsibilities

• Answering incoming calls and providing support to customers at all times
• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services Become the reliable point of contact for each customer that is required to establish a strong business relationship

Required Skills or Experience

Minimum Qualification

• Diploma 

Experience Level

• Entry level 

Experience Length

• 1 year or National Service Personnel