Job Description

• Reports to: Hub Manager

JOB OVERVIEW
You will be responsible for providing exceptional customer service, managing the reception area, and performing a variety of administrative tasks.

KEY RESPONSIBILITIES
Customer Service

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Provide basic and accurate information in-person, via phone/email

Office Management

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.

General Clerical Duties

• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.

Admin Support

• Answer, screen, and forward incoming phone calls in a professional manner.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., brochures, forms).
• Receive, sort, and distribute daily mail/deliveries

Required Skills or Experience

Qualifications

• High school diploma; additional certification in Office Management is a plus
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Hands-on experience with office equipment (e.g., fax machines and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.