Job Description

• Maintain statistics on recoveries
• Keep tracking outstanding debts
• Plan course of action to recover owed money
• Contact debtors through phone only
• Negotiate payoff deadlines and payment plans
• Handle customers' questions or complaints
• Identify gaps in the system and recommend solutions
• Build trust with debtors 
• Update account status and database regularly
• Comply with requirements when legal action is unavoidable
• Ensuring accounts, invoices, notices and statements are generated, issued and/or administered on time and consistent with legislative and audit requirements
• Directly liaising /corresponding with a range of clients/stakeholders on Departmental policy, payments and financial reporting requirements
• Negotiating with clients on arrangements regarding payments and making recommendations to management to ensure Departmental guidelines in relation to installment agreements and the processing of monies received are adhered to
• Contribute to the achievement of team and organizational objectives
• Contact debtors by telephone, letter, email, to agree debt recovery plans and follow up as appropriate
• Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.

Required Skills or Experience

• BSc/HND in Accounting
• 1-3years experience in debt recovery in a financial sector

• Strong planning and organisational skills  · 
• Good time management · 
• Strong communication skills (both written and oral) and an excellent telephone manner ·         
• Appropriately assertive manner to deal with debtors and clients ·         
• Confident manner ·         
• Proactive and ability to take initiative ·         
• Able to work within a team as well as independently ·        
• Able to handle pressure and tight deadlines ·         
• Natural ability to interact with people from various backgrounds and various levels