Job Description

Roles and Responsibilities

• Ensures that all outstanding repayments referred from credit department are recovered
  a. Ensures effective and efficient monitoring of repayments.
  b. Liaises with external solicitors, law enforcement and other relevant third parties to speed  up recoveries.
• Visits defaulters mostly at dawn and sometimes in the morning and evening to exer constant pressure.
• Liaises with other debt collection allies constantly as scheduled to speed up recoveries.
• Represents the Bank in court and assist in court process as may be required.
• Reports weekly to Recovery Manager.
• Ensure regular inspection of residences, business locations and all collateral used for the loan facility.
• Reports “dud” cheques to the law enforcement agencies especially recalcitrant clients.
• Makes enquiries, observe and carry out additional investigations to assist in recovery efforts.
• Segments portfolio and recommend appropriate strategies for repayment
• Delivers on additional tasks/responsibilities from Manager Recovery or his designate as and when required

Required Skills or Experience

• A first Degree in Management or any other related course.
• Minimum of 2 years related work experience in a similar role.
• A track record in management and experience Credit risk skills in a financial institution would be an added advantage.
• Adequate knowledge in credit
• Excellent interpersonal skills
• Ability to communicate and negotiate effectively
• Strong problem solving and decision making skills
• Ability to exercise own initiative and deliver to meet established targets
• Ability to assist teams and remain committed to achieve goals
• High level of perseverance and ability to remain calm in stressful situations
• Investigative procedures applicable to debt collection  
• Microsoft office tools (MS Word, Excel, Power Point, Access, Outlook)