Job Description

• Company: Rock City Hotel
• Job Title: Assistant General Manager - Administration
• Job Location: Kwahu- Eastern Region
• Employment Type: Permanent Employment
• Direct Report to: General Manager

About Us

Rockcity Hotel is a premier hospitality establishment nestled in the heart of Ghana, offering luxurious accommodations, exquisite dining experiences, and impeccable service to our esteemed guests. With a commitment to excellence and a dedication to creating memorable experiences, Rockcity Hotel has become a leading destination for travelers seeking unparalleled comfort and sophistication.

Job Summary

Rockcity Hotel is seeking an experienced and dynamic Assistant General Manager, Administration to oversee various administrative functions within the organization. Reporting directly to the General Manager, the Assistant General Manager, Administration will be responsible for managing multiple departments including HR, Accounts, IT, Conference & Banquet Guest Experience, Marketing & Sales, Events, Physician Services, and Internal Audit. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a passion for delivering exceptional service.

Key Responsibilities

Human Resources Management

• Oversee all aspects of HR management, including recruitment, training, performance evaluation, and employee relations.
• Implement HR policies and procedures to ensure compliance with legal requirements and company standards.
• Foster a positive work environment that promotes employee engagement and professional development.

Accounts Management

• Supervise financial activities, including budgeting, forecasting, and financial reporting.
• Ensure accuracy and integrity of financial data and compliance with regulatory standards.
• Collaborate with accounting staff to optimize financial performance and efficiency.

Information Technology (IT)

• Manage IT infrastructure, systems, and software to support hotel operations.
• Implement technology solutions to enhance guest experiences and streamline internal processes.
• Maintain cybersecurity measures to safeguard sensitive information and prevent data breaches.

Conference & Banquet Guest Experience

• Oversee the planning and execution of conferences, banquets, and special events.
• Coordinate with various departments to ensure seamless guest experiences and satisfaction.
• Monitor event performance and implement improvements to enhance guest satisfaction and revenue generation.

Marketing & Sales

• Develop and execute marketing strategies to promote the hotel and increase revenue.
• Collaborate with sales teams to identify opportunities and drive sales growth.
• Analyze market trends and consumer behavior to inform marketing initiatives.

Events Management:

• Plan and coordinate hotel events, including corporate functions, weddings, and social gatherings.
• Liaise with clients and vendors to ensure successful event execution.
• Manage event budgets and logistics to achieve desired outcomes.

Physician Services

• Coordinate physician services provided within the hotel, such as medical consultations and emergency response.
• Ensure compliance with healthcare regulations and maintain high standards of patient care.

Internal Audit

• Ensure periodic internal audits to assess compliance with policies, procedures, and regulations.
• Identify areas for improvement and implement corrective actions as needed.
• Monitor internal controls to mitigate risks and safeguard assets.

Required Skills or Experience

Qualifications

• Master's degree in Business Administration, Hospitality Management, or related field; MBA preferred.
• Minimum of ten(10) years’ working experience.
• Proven experience in a senior management role within the hospitality industry.
• Strong leadership abilities with a track record of effectively managing multidisciplinary teams.
• Excellent communication, interpersonal, and problem-solving skills.
• In-depth knowledge of HR practices, financial management, IT systems, and event planning.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Proficiency in MS Office and relevant software applications.
• Demonstrated commitment to delivering exceptional guest experiences and driving business results.