Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

Direct Report to:    Executive Housekeeper

Job Summary:

Rock City Hotel is seeking an experienced Head of Rooms to oversee the guest accommodations department. The Head of Rooms will be responsible for ensuring the highest standards of cleanliness, guest satisfaction, and operational efficiency within the rooms division.

Technical Competence/Responsibilities:

• Oversee the day-to-day operations of the rooms division.
• Monitor room availability and coordinate with other departments.

• Conduct regular inspections to ensure cleanliness and adherence to standards.
• Address guest concerns promptly and professionally.

• Lead and motivate the housekeeping and front desk teams.
• Conduct training sessions for staff development.

• Manage room inventory and optimize occupancy levels.
• Coordinate with reservations for effective room allocation.

Managerial Competencies/Responsibilities:

• Inspire and guide the rooms division team.
• Conduct performance reviews and recognize achievements.

• Contribute to budget planning for the rooms division.
• Monitor and control expenses within the allocated budget.

• Identify opportunities for process improvement.
• Implement strategies to enhance guest experiences.

Personality Competence/Responsibilities:

• Communicate effectively with staff and guests.
• Handle guest inquiries and concerns professionally.

• Analyze challenges and implement timely solutions.
• Ensure a positive guest experience even in unexpected situations.

Other Responsibilities:

• Undertake any other responsibilities as may be assigned by the hotel management.

Required Skills or Experience

Qualification

• A Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Extensive experience in hotel management with a focus on guest accommodations, including a minimum of 8 years in a supervisory or managerial role.
• Proven leadership capabilities, with the ability to inspire and manage a team to deliver exceptional service.
• Strong commitment to ensuring a high standard of cleanliness, comfort, and guest satisfaction within the rooms division.
• Excellent communication and interpersonal skills to liaise effectively with staff, guests, and other hotel departments.
• Demonstrated ability to address and resolve challenges related to guest accommodations and operational efficiency.
• Exceptional organizational skills to manage room inventory, coordinate with other departments, and optimize occupancy levels.
• Familiarity with hotel management software, reservation systems, and other tools relevant to the rooms division.
• Willingness to adapt to a dynamic work environment, including irregular shifts, weekends, and holidays.
• High standards of professionalism, integrity, and a commitment to upholding the values of Rock City Hotel.