Job Description

• Develop and nurture relationships with existing clients to understand their needs and expectations. 
• Serve as the main point of contact for client inquiries, concerns, and requests. 

• Collaborate with internal teams, including production, design, and logistics, to ensure timely and successful project delivery. 
• Monitor project progress and communicate updates to clients regularly. 

• Identify opportunities for upselling additional services or products to existing clients. 
• Collaborate with the sales team to generate new business from existing clients. 

• Measure and analyze client satisfaction levels. 
• Implement strategies to enhance overall client experience and address any issues promptly. 

• Prepare and deliver regular reports on project status, account performance, and key metrics to clients. 
• Conduct client meetings to review progress, discuss upcoming projects, and gather feedback. 

• Address and resolve client concerns or escalations promptly and effectively. 
• Work collaboratively with internal teams to find solutions to client challenges. 

• Manage contract renewals and negotiate terms with clients. 
• Ensure contracts are renewed in a timely manner. 

• Stay informed about industry trends, market changes, and competitor activities. 
• Provide insights to clients about new products or services that may benefit them. 

Required Skills or Experience

• Proven experience as a business development executive or in a similar client-facing role. 
• Excellent communication and interpersonal skills. 
• Strong organizational and multitasking abilities. 

• Bachelor's degree in Business, Marketing, or a related field. 
• Previous experience in sales or client management is preferred.