Company Profile

HD Human Resource & Services (HD HR&S), a leading Innovative and client-centric management entity, has been retained to find highly motivated and qualified group of professionals and academics with significant experience in Tertiary Education.

Overview
With a solid and prestigious foundation, our client has been established as a leading indigenous tertiary education institution with global perspective in Ghana, West Africa. With high standard quality tertiary education noted for Ghana, our client intends to offer programmes of supreme standards in a range of subject areas.

Vision
Our client holds the vision of becoming the premier technology-based higher education institution in Ghana and Africa with international reputation for accelerating the achievement of aspiring students.

Mission
To create an academic environment that genuinely uses technology and innovation to provide teaching, learning, and research that is practical to the needs of Ghana, Africa, and beyond.

Job Description

The Front Desk Officer serves as the primary point of contact for students, faculty, staff, and visitors. This role involves managing front desk operations, providing excellent customer service, and performing a variety of administrative tasks to ensure the smooth functioning of the reception area and support services.

Job Functions

• Welcome visitors, students, and staff with a friendly and professional demeanour.
• Answer, screen, and direct incoming phone calls to the appropriate departments or individuals.
• Maintain a clean, organized, and presentable reception area.
• Provide accurate information regarding the university’s services, programs, and procedures.
• Assist students and visitors with inquiries and guide them to the appropriate offices or departments.
• Handle complaints, concerns, and requests promptly and professionally.
• Perform general clerical duties.
• Manage incoming and outgoing mail and deliveries.
• Schedule and coordinate meetings, appointments, and conference room bookings.
• Maintain and update visitor logs and appointment records.
• Ensure accurate record-keeping and filing of documents.
• Communicate effectively with staff, students, and visitors to facilitate smooth operations.
• Relay messages and information to the appropriate individuals in a timely manner.
• Assist in disseminating information through various communication channels.
• Monitor access to the university premises and ensure security protocols are followed.
• Report any suspicious activity or security concerns to the appropriate authorities.
• Assist in emergency procedures and provide support during evacuations.
• Assist in the coordination and setup of university events and functions.
• Provide logistical support for meetings, seminars, and workshops.
• Ensure the reception area is prepared for special events and visitors

Required Skills or Experience

• A minimum of a diploma in Business Administration, Office Management, or a related field.
• Have a minimum of 3 years working experience.
• Previous experience in a front desk or customer service role is preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• High level of professionalism and a customer-focused attitude.
• Ability to work independently and as part of a team
• Good problem-solving skills and attention to detail.

Terms of Appointment

• The appointment shall be full-time.
• Salary and conditions of service attached to the position is very attractive