Job Description

• Provide advice on all operations issues to Management and board.
• Appraise the operational system in place and monitor the implementation of the company’s operation manuals making appropriate recommendation regarding the need for change
• Ensuring achievement of lending and deposit mobilisation targets of branches. 
• Co-ordinate the activities of all branches and handle all operations issues. 
• Prepare monthly and other periodic operations reports for management.
• Visit branches regularly to ensure operations are running smoothly
• Liaise with the Financial Controller to ensure operational targets are being met.
• Ensuring portfolio quality and deposit mobilisation targets for growth ,long-term sustainability and profitability of the institution; Developing and implementing strategies for promotion and expansion of client services, ensuring client satisfaction;
• Develop business relationship with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base
• Analyse the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach
• Develop strategies to minimise customer complaints and suggest ways of managing the public image of the Company.
• Responsible for effectiveness and efficiency of the branches, team development, team development, team morale and implementation of microfinance code of conduct at the various levels in operations.
• Provide on the job training to all department staff , including new recruits.Any other duties and responsibilities which may be assigned from time to meet the objectives of the Company

Required Skills or Experience

• Graduate from University/ MBA
• Management level 5 or 6 years of equivalent working experience in Microfinance
• Strong analytical skills and experiences with reporting and data analysis
• Proficiency in planning and budgeting in financial including product development, staff training and loan underwriting, preferablyMastery of MS office ( Excel , PowerPoint )
• Ability to manage multiple projects at the same time in a fast-paced environment
• Ability to travel to any City
• Mature disposition with good interpersonal and strong team building skill