Job Description

About Us

We are a leading customer centric organization dedicated to providing exceptional products/services to our customers. We are committed to delivering outstanding customer experiences and fostering long-term relationships. As we continue to grow, we are seeking a motivated and customer-focused individual to join our team as a Customer Relationship Officer.

Position Overview

The Customer Relationship Officer will be responsible for managing and enhancing customer relationships to ensure a high level of satisfaction and loyalty. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our products/services.
• Relationship Management: Build and maintain strong relationships with customers to enhance their overall experience and ensure their needs are met effectively.
• Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and provide actionable insights to management.
• Issue Resolution: Handle customer complaints and concerns with professionalism and empathy, ensuring timely and satisfactory resolutions.
• Account Management: Manage customer accounts, including processing orders, handling returns, and ensuring accurate record-keeping.
• Collaboration: Work closely with other departments, such as sales and support, to ensure a seamless customer experience and resolve any cross-functional issues.
• Reporting: Prepare and present regular reports on customer interactions, feedback, and satisfaction metrics to management.

Required Skills or Experience

• Education: Bachelor’s degree/HND/Diploma/in Business Administration, Marketing, Communications, or a related field.

• Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficient in CRM software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organizational skills.
• Attributes: Customer-centric mindset, positive attitude, and the ability to handle challenging situations with professionalism and grace.