Job Description

Answer Customer Questions

Responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls.

Escalate Customer Issues

If customers call a company with product or service issues, the customer service officer helps escalate those problems to the appropriate support teams.

Provide General Customer Support

Provide general customer support. This can vary depending on the specific position but often includes helping customers who come into the company office or customers who don’t know which team to contact.

Update Customer Records

Responsible for updating customer records after each interaction with that customer.

Required Skills or Experience

At least 2 years experience in a similar role.