Jobsinghana.com - Jobs Directory

Customer Service Jobs

Customer Success Officer

JOB SUMMARY
Company	Confidential
Industry	Business Proc...
Category	Customer Serv...
Location	Accra
Job Status	Full-time
Salary	GH¢
Education	DBS, HND, Deg...
Experience	N/A
Job Expires	Oct 11, 2023
Contact	...

Job Description

Job Summary

The Customer Success Officer is expected to manage customer queries and complaints. He/ She will also be asked to process orders, and modifications, and escalate complaints across several communication channels. To do well in this role, the candidate needs to remain calm when customers are frustrated and have experience working with computers.

Duties and Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times and building sustainable relationships and trust through open and interactive communication
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing complaints, queries, requests, and orders.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues or Supervisors as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Required Skills or Experience

Diploma/HND/Degree in any field
Customer orientation and ability to adapt/respond to different types of characters
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Strong phone, email, and chat handling skills and active listening
Familiarity with CRM systems and practices
Good communication skills
Ability to multi-task, prioritize, and manage time effectively

How To Apply

Sorry, job has expired.

Note

Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.

To Top