Job Description

Roles & Responsibilities

• General clerical work e.g. filing, photocopying, answering/making telephone calls, dealing with emails, reception desk duties, etc. under the supervision of a designated manager;
• Supporting line-manager and colleagues;
• Working as part of a team in a busy Further Education and Training Youthreach Centre in delivering services;
• Communicating and dealing with the public/customers e.g. responding to queries and providing information face-to-face, by telephone or via email;
• Providing the highest quality standards in customer service;
• Using Information Technology on a daily basis e.g. word processing, spreadsheets, database, email and internet;
• Maintaining high quality records in a thorough and organised manner;
• Checking all work thoroughly to ensure it is completed to a high standard;
• Carrying out routine accounts and trainee payments work;
• Approaching work in a careful and methodical manner, displaying accuracy at all times, even when conducting routine/repetitive work.

Required Skills or Experience

Qualification & Experience

What We’re Looking For:

• Relevant qualifications and certifications.
• Excellent working knowledge of Microsoft Office
• Excellent organisational, communication and interpersonal skills
• Have excellent secretarial and administrative skills and telephone manner
• Have relevant clerical/administrative experience