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Customer Success Advisor-CXA231

JOB SUMMARY
Company	Confidential
Industry	Business Proc...
Category	Customer Serv...
Location	Accra
Job Status	Full-time
Salary	GH¢
Education	DBS, HND, Deg...
Experience	N/A
Job Expires	Sep 21, 2025
Contact	...

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Job Description

Full-Time | Shifts Available | Immediate Start

A global customer service organization is recruiting for Customer Success Advisors

Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where every interaction matters? Join our team as a Customer Success Advisor and be the voice of a brand that truly cares!

About the Role

As a Customer Success Advisor, you will be the first point of contact for our valued customers—helping them solve problems, guiding them through product or service queries, and ensuring every customer feels heard, understood, and satisfied. Your goal?

Turn every interaction into a positive experience.

Key Responsibilities

Handle inbound and outbound customer interactions via phone, chat, or email.
Listen actively and resolve customer issues with professionalism and empathy.
Educate customers on products, services, and account features.
Follow up on customer requests to ensure resolution and satisfaction.
Meet individual and team performance targets (quality, speed, satisfaction).
Provide feedback to improve customer experience and internal processes.

Required Skills or Experience

Diploma, HND, or Degree in any field.
Proficient in English (additional local languages are a plus).
Flexible to work in shifts, including weekends or holidays.

You Are:

A great communicator—clear, respectful, and customer-obsessed.
Tech-savvy and comfortable using CRM systems and support tools.
A team player with strong problem-solving skills.
Detail-oriented and able to multitask in a fast-paced setting.
Calm under pressure and passionate about service excellence.

What We Offer:

Competitive salary + performance bonuses
Dynamic and inclusive work environment
Career development and growth opportunities
On-the-job training and mentoring
Health & wellness support

How To Apply

Apply Now

Note

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