Job Description

• Identify potential locations for new branch openings in line with business growth strategies.
• Ensure that all new branch openings are executed within planned timelines, coordinating cross-functional teams to deliver readiness on schedule.
• Lead the end-to-end setup and operational launch of new branches, ensuring strategic alignment with company goals.
• Develop and implement branch operational policies, procedures, and standards.
• Monitor branch performance, identify operational gaps, and implement corrective actions.
• Regularly visit branches to supervise operations, provide support, and ensure alignment with business goals.

• Coordinate the procurement and deployment of logistics, materials, and equipment required for new and existing branches.
• Ensure availability and proper allocation of operational tools, technology, and resources for each branch.
• Work with relevant departments to manage lease agreements, vendor relationships, and service providers.

• Oversee site selection, lease negotiations, facility setup, and adherence to regulatory compliance for new branches.
• Ensure that branches are operationally ready, safe, and equipped with the necessary infrastructure and resources.
• Supervise regular maintenance, safety checks, and upgrades for branch premises and facilities.

• Coordinate recruitment, onboarding, and training of branch staff in collaboration with the HR team.
• Provide leadership, guidance, and performance management support to branch staff.
• Foster a positive work culture that emphasizes operational excellence, staff development, and customer service.
• Oversee staff schedules, workload allocation, and team structure adjustments as necessary.

• Prepare regular reports on branch performance, challenges, and opportunities for management review.
• Monitor branch financial performance, operational costs, and budget compliance.
• Track KPIs including revenue, customer acquisition, compliance, and operational efficiency.
• Ensure timely submission of branch reports, audits, and financial reconciliations.
• Identify and implement cost-saving initiatives and operational process improvements

• Balancing Multiple Priorities
• Regulatory Compliance
• Vendor Management
• Logistical and Infrastructure Set-Up Delays

Required Skills or Experience

• Bachelor’s degree in Business Administration, Management, or related field 
• At least 5-7 years of experience in logistics management role, with at least 3 years in a management position. 
• Experience in a financial services or banking environment is a plus.
• Proven experience in branch identification, setup, and operational management in various locations.
• Relevant certifications in office management, Project management, or administration are desirable.
• Proficiency in English (spoken and written) is required.