Job Description

• Location (Multiple): Lapaz, Ashale Botwe, Pokuase, Gbawe, Ashiaman, Gbetsile, Afariwa, Bantaman, Obuasi, CapeCoast, Katamanso
• Employment Type: Full-Time / Shift-Based
• Company: (Multiple )- Telecom Service Point, Online Sales Pick-Up Point

About the Role:
We are seeking a friendly, proactive, and customer-focused individual to serve as a Customer Service Associate at our Customer service centres for Telecom services and online sales points. The ideal candidate will be the first point of contact for customers, ensuring a smooth and efficient service experience.

Key Responsibilities:

• Great and assist customers at the pick-up location
• Respond to customer inquiries and complaints professionally
• Coordinate with warehouse and delivery teams on order status
• Ensure cleanliness, safety, and organization of the pick-up area
• Report on daily pick-up activity and customer feedback
• Register and activate SIM cards following compliance procedures
• Process mobile money deposits, withdrawals, and wallet inquiries
• Educate customers on data bundles, promotions, and handset options
• Resolve complaints or escalate unresolved issues to supervisors
• Maintain accurate transaction records and daily reports

What We Offer:

• Competitive salary
• Friendly and supportive work environment
• Hands-on training and professional development
• Flexible working hours

Required Skills or Experience

• SHS certificate or higher; HND/Diploma in Business, IT, or related field is an advantage
• Previous experience in customer service, Ecommerce, mobile money, or telecom operations preferred
• Tech-savvy with good knowledge of smartphones and mobile applications
• Strong interpersonal and problem-solving skills
• Must be trustworthy, well-spoken, and customer-first in attitude
• Basic computer skills and comfort with point-of-sale systems