Jobsinghana.com - Jobs Directory

Data Management Jobs

Inclusive Insurance Operations Officer

JOB SUMMARY
Company	Confidential
Industry	Insurance
Category	Data Manageme...
Location	Kumasi
Job Status	Full-time
Salary	Competitive R...
Education	First Degree
Experience	1 year
Job Expires	Aug 23, 2025
Contact	...

Apply Now

Job Description

We are looking for smart and self-motivated individual to join our microinsurance team as an Operations Officer. Are you qualified and interested, or do you know of any great talents who want to join our team? This is a perfect opportunity for career development.
ROLE:	Inclusive Insurance Operations Officer
REPORTS TO:	Unit Head
REMUNERTION:	Per approved remuneration structure. Further details of this as well as other terms of employment will be discussed at the interview
LOCATION:	Kumasi
JOB GRADE	B1

JOB PURPOSE

Manage customer requests, complaints, communication, education and new initiatives to deliver excellent customer experience of inclusive insurance clients]

KEY RESPONSIBILITIES

Receive and respond to customer enquiries in a timely manner according to the approved Turn-Around Times - TATs)
Analyze data to identify trends, patterns and insights for process improvement
Manage Premium Reconciliations with internal and external stakeholders
Liaise with other departments to support in the timely delivery of services to clients
Implement sensitization and awareness programs in collaboration with the distribution team
Lead On-field Customer/Market engagements to identify needs and trends
Manage customer communication
Compile daily/weekly/monthly reports as per Standard Operating Procedures of the Department
Perform other duties as assigned by the Team Leader, Head of Department, or the business.

Required Skills or Experience

First degree from a recognized institution.
At least 1 or 2 years post national service experience in a data driven role.
Good communication and presentation skills
Good analytical and numeracy skills
Excellent interpersonal relationship with strong ethics and values
Must be confident and passionate and have the drive to self-develop and succeed.
Good knowledge in the use of Microsoft Office suites [Excel, Access, PowerPoint, Word

Competencies

CORE	LEADERSHIP	TECHNICAL
Friendliness	Building Leadership	Customer Management & Engagement
Professionalism	Customer Sensitivity	Data Analytics
Reliability	Innovation	Time Management
Excellence	Super Connector	Problem Solving & Analytical Skills
Trust	Change Leadership	Communication [written and verbal]

How To Apply

Note that only short-listed applicants will be contacted.

Apply Now

Note

Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.

To Top