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Sales Officer

JOB SUMMARY
Company	4Ward Develop...
Industry	Drinking Wate...
Category	Customer Serv...
Location	Wa & Upper We...
Job Status	Full-time
Salary	GH¢
Education	Bachelor̵...
Experience	2 years
Job Expires	Jun 11, 2023
Contact	...

Company Profile

4Ward Development International is a well-established safe water business with business subsidiaries in Ghana, Sierra Leone, Uganda and Zambia that provide safe water services at District Wide Scale. Our purpose is to empower our customers in rural Africa to reclaim their time, discover economic opportunities, and live healthier lives by providing safe, convenient, reliable, affordable water services. Our Niche is to provide professional safe water products and service delivery to customers in rural and peri-urban water markets. The company urgently seeks a Finance Manager to assist in executing key financial and HR obligations within the company’s offices in Ghana, Sierra Leone, Uganda and Zambia as part of a multinational team.

Job Description

Reports To: Sales & Marketing Manager, Northern Operations
Department/Group: Sales & Marketing Northern Operation
Travel Required:12-16 Weeks Per Year in Ghana

Position Summary

4WardWA Development West Africa (4WardWA) provides high quality water services through kiosks, NUMA Now for Business and household connections. Under the supervision of the Sales & Marketing Manager, the Sales Officer (SO) will be responsible for the sales performance of project communities. The Sales Officer will manage NUMA vendors to help them meet their set sales targets and increase now connection sign-ups and water consumption levels of existing customers. The Sales Officer will be an advocate for all NUMA service and activities.

Additionally, the Sales Officer will develop business opportunities by selling to new customers and identifying other private contracts in line with the scope of work of 4Ward WA.

The SO will join the Northern Operations Sales & Marketing team and report to the Sales & Marketing Manager for Northern Operations.

Responsibilities

Implement sales strategies and activities in line with the broad sales strategy of 4Ward WA.
Drive sales by increasing the number of customers (Nows) and overall consumption
Provide support and training to vendors to effectively increase their sales of NUMA water and expand their overall income as business people in their communities
Develop plans to visit Now customers in ways that drive sales and improve customer satisfaction.
Participate in and contribute to research project initiated by 4Ward Ghana to improve service delivery
Provide community-based research leading to a better understanding of communities and customers
Engage with current, past and future NUMA customers to learn and encourage them to buy/buy more water
Make recommendations per learnings to the supervisor about ways to improve sales
Participate in or embark on community engagements/meetings, WaSH Trainings and promotional activities
Analyze data from water sales to identify immediate areas of need and implement appropriate strategies to address them
Make enquiry into disputes and issues pertaining to our work and start a resolution process or resolve where this is possible.
Liaise with other field staff and community volunteers in carrying out assigned duties
Other duties as assigned by supervisor

Key Expected Results

Effective planning for the implementation of sales strategy and activities.
Evolve market research to create value for customers and differentiate support that clearly map to vendor and customer satisfaction needs.
Facilitate in group and individual trainings/ meeting/ discussions for vendors, communities and customers
Effective communication and networking achieved through partnership and collaboration with key people within the communities
Progress reports and work plans timely prepared

Required Skills or Experience

Education

Minimum qualification of first degree in sales and marketing, social sciences, community development or other related field

Experience

At least 2 years’ experience in a customer service-related role, sales or community development

Preferred Skills and competencies

Knowledge of trends and regulations in their specific industry to be able to inform and educate clients.
Advanced sales and customer service skills.
Ability to analyze consumer data to optimize sales efforts.
Ability to effectively communicate with clients and staff members
Problem-solving and conflict resolution skills.
Excellent leadership and coaching abilities
Build relationships and collaborate with clients and team members
Communicate effectively in English and local dialect
Group Facilitation and Training skills
Demonstrate a positive and customer-friendly attitude
Display excellent interpersonal communication skills
Can effectively and efficiently complete tasks online and with Microsoft Office and other platforms

WORKING CONDITIONS
Work Environment: Office – Field Office Environment; Must be willing to relocate Wa in the Upper West Region
Travel Requirements May be required to travel up to 90% of normal schedule. Should be able to ride a motor bike
***Equivalent education, training and/or certification may be substituted for experience and education shown above

How To Apply

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Note

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