Job Description

A Logistics company is looking to employ a Commercial Officer to support the Business Unit of the organization while creating and executing Sector-Focused Commercial strategies for the company.

MAIN RESPONSIBILITIES

• Ensure that key account activities are aligned with the agreed KPIs (reports sent on time and to quality by Operations).
• Win, retain and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update General Manager on current trends.
• Manage relationship with key customers as customer point of contact.
• Coordinate with the General Manager on customer enquiries, reviews & account planning.
• Actively engage in sales lead generation process (incoming and outgoing) for business growth.
• Support Accounts/Finance Department in the control of credit and collections.
• Support Organization in its commercial endeavor to gain new customers, service existing customers and grow business to achieve set budgets and targets.

PERFORMANCE MANAGEMENT RESPONSIBILITIES

1. 16 face-to-face customer visits per week.
2. Ensure healthy pipeline for new and existing businesses to support the Business Unit.
3. Ensure that all Tenders and RFQs are responded to promptly and to expected quality standard.

KEY PERFORMANCE INDICATORS

• Monthly Management Report for Commercial function.
• Reduce churn rate and increase business volumes.
• Joint management with finance on outstanding with customers as per agreed terms and limits.
• Supporting BUMs in conducting customer review and survey reports.
• Marketing activities for BUs and new service offerings from time to time

Required Skills or Experience

• HND or BSc in Logistics & Supply Chain Management/Sales & Marketing/related field
• Minimum of 5 years sales experience in the logistics/freight industry 
• Organizational Awareness & Industry knowledge
• Basic IT System Skills- PowerPoint, Word & Excel.
• Sales & Marketing Skills
• Aggressive, forceful and persuasive
• Good verbal and written communication
• Attention to detail
• Problem Analysis
• Teamwork
• Creativity
• Integrity
• Leadership
• Customer Orientation
• Strong organizational skills with ability to multitask
• Confident, friendly & approachable
• Ability to work well under pressure and adaptive to changeTop of Form