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Call Centre Agent - Inbound

JOB SUMMARY
Company	Plato Consult...
Industry	Human Resourc...
Category	Customer Serv...
Location	Accra
Job Status	Full-time
Salary	N/A
Education	HND / Degree
Experience	1 year
Job Expires	May 09, 2025
Contact	Plato Consult...

Job Description

Location: Accra

A Multinational Telecommunication Company

JOB PURPOSE
A Reputable Multinational Telecommunications Company is seeking to employ Call Centre Agents. The successful applicant shall lead and develop the team to deliver World Class Customer experience. He / she shall serve customers by determining
requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead.

ROLE SPECIFIC REQUIREMENTS

Answer enquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues, troubleshooting and diagnosing, implementing solutions, escalating unresolved problems to appropriate authorities.
Fulfils requests by clarifying desired information; completing transactions and forwarding clients requests.
Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains and improves quality requests by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Maintains communication equipment by reporting problems.
Accomplish organizational mission by completing related results as needed.

Required Skills or Experience

MINIMUM QUALIFICATION

First Degree/ HND
Post National service experience
Customer service or Call Center experience is a plus

PERSON SPECIFIC REQUIREMENTS

Excellent communication skills
Customer Centric
Attention to Detail
Listening skills
Data entry skills

How To Apply

Please send CV via email to: cv.platogh@gmail.com

Note

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