Programme Quality & Mel Officer


Company Oxfam
Category International...
Location Accra
Job Status Full-time
Salary GH¢ 
Education Qualified
Experience N/A
Job Expires Nov 04, 2019
Contact ...

Company Profile

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries. 

Job Description

  • Annual Salary and Benefits - D1
  • Contract type - Ope-ended
  • Reporting to - Programme Quality and Research Manager
  • Location - Accra



Shaping a stronger Oxfam for people living in poverty

Team Purpose
To work with others to effectively deliver Oxfam in Ghana’s country strategy to achieve its strategic ambition. The Research and Programme Quality team will support Oxfam and partners in developing and delivering evidence-based advocacy using research, lobbying, popular mobilisation and media to influence the development of Ghanaian policy on agriculture and food security, inequality in essential services (education and health), and extractive sector governance. Furthermore, the team will support programme teams and partners to fundraise in accordance with country strategy and donor requirements as well as to improve programme quality by developing and maintaining monitoring, evaluation and learning systems.

Job Purpose
Working with the programme quality team, the post holder will provide technical and administrative assistance to monitoring, evaluation, accountability and learning activities (MEAL) and support campaigns and programmes development. In this role, the post holder will ensure that gender and other marginalised groups are effectively integrated into Oxfam’s programme quality and MEL work in Ghana for effective quality programmes delivery.


  • Contribute to broader programme strategy and work closely with the country Programme Quality and Research Manager.
  • Support the country Programme Quality Lead in the management and maintenance of the management information system - Oxfam Programme Accountability and Learning (OPAL) system.
  • Support partnership management processes and programmes by establishing gender sensitive quality standards and accountable monitoring and evaluation systems.
  • Support the Programme Quality and Research Manager, programme teams and partners in incorporating monitoring, evaluation, accountability and learning into programme design, proposal development and internal and external reporting through collection and analysis of data relating to outputs, outcomes and impact of programmes.
  • Support campaigns and public events by Oxfam and partners.
  • Support in developing new initiatives, documenting lessons and disseminating relevant good practices.

Key Responsibilities
The post holder will work under the supervision of the Programme Quality and Research Manager, and work across programmes to deliver to following:

  • Capture, share and communicate key programme learning with programme staff, partners, and other relevant stakeholders.
  • Together with staff and partners, develop and effectively implement approaches and systems to deliver accountability to beneficiaries, donors and relevant stakeholders.
  • Build the capacity of partners in MEAL systems and approaches as appropriate.
  • Develop or sustain regular monitoring, communication and meetings with key civil society and community contacts to feed into Oxfam’s work.
  • Conduct programmes and campaign monitoring activities with programme/project staff with gender lenses, and in ways that are sensitive to women’s empowerment and gender justice. The post holder will also play a key role in project evaluations and reviews.
  • Write and contribute to Oxfam’s communication bulletins in country using experiences from programme monitoring information.
  • Support in assessment of new potential partners, and in developing capacity building plans for partners as a result of the assessments.
  • Support in M&E training and capacity building activities across Oxfam including learning reviews, OPAL training sessions for (new) staff, disseminating learning, best practices and statistical and qualitative evidence of projects, etc.
  • Implement appropriate feedback mechanism with communities and partners that are contextual, effective, accessible and safe for beneficiaries.
  • Support programme and project managers in designing new projects.
  • Work with partners in order to build their capacities in establishing their own MEAL systems.
  • Support programme and project managers with updating management information systems.

Required Skills or Experience

  • A minimum of first degree in Social Science, Planning or Development Studies with no less than 3 years working experience in programme quality and monitoring and evaluation.
  • Strong experience of quantitative and qualitative data analysis for decision-making, and understanding of contemporary trends and debates in MEL and social accountability.
  • Proven ability to develop and use M&E systems and performance indicators with limited supervision.
  • Considerable experience in coaching, advising, mentoring and facilitating capacity building on M&E and programme quality issues.
  • Knowledge and experience with gender sensitive MEAL design and an understanding of gender and diversity.
  • Demonstrable ability to work well in a team and with awareness of political sensitivities in different settings.
  • Dynamic and proactive attitude with demonstrable creativity and tolerance of living and working in stressful conditions.
  • Excellent time management, organization, and prioritisation skills, with the ability to work under pressure and to strict deadlines.
  • Demonstrable ability to work independently, think innovatively and strategically.
  • Excellent communication skills, both written and verbal with report writing skills.
  • Strong computer skills—Word processing, Excel, PowerPoint, internet etc.
  • Commitment to Oxfam’s values.
  • Proven flexibility to work in a campaign context.
  • A demonstrable understanding of NGO policy/advocacy work in the context of development.

Key Behavioural Competencies




We are comfortable with making transparent decisions and with adapting decision-making modes to the context and needs.


We have the ability to engage with diverse stakeholders in a way that leads to increased impact for the organization. We spot opportunities to influence effectively and where there are no opportunities. we have the ability to create them in a respectful and impactful manner.


We put ‘we’ before ‘me’ and place an emphasis on the power of the collective, nurture the team and play to the strengths of each individual. We are not concerned with hierarchical power, and we engage with and trust and value the knowledge and expertise of others across all levels of the organization.

Relationship Building

We understand the importance of building relationships, within and outside the organization. We have the ability to engage with traditional and non-traditional stakeholders in ways that lead to increased impact for the organization.


We are good listeners who can see where deeper levels of thoughts and tacit assumptions differ. Our messages to others are clear, and consider different preferences.


We can explain our decisions and how we have taken them based on our organizational values.


We are ready to be held accountable for what we do and how we behave, as we are also holding others to account in a consistent manner.

Agility, Complexity, and Ambiguity

We scan the environment, anticipate changes, are comfortable with lack of clarity and deal with a large number of elements interacting in diverse and unpredictable ways.

Systems Thinking

We view problems as parts of an overall system and in their relation to the whole system, rather than reacting to a specific part, outcome or event in isolation. We focus on cyclical rather than linear cause and effect. By consistently practicing systems thinking, we are aware of and manage unintended consequences of organizational decisions and actions.

Strategic Thinking and Judgment

We use judgment, weighing risk against the imperative to act. We make decisions consistent with organizational strategies and values.

Vision Setting

We have the ability to identify and lead visionary initiatives that are beneficial for our organization and we set high-level direction through a visioning process that engages the organization and diverse external stakeholders.


We are able to develop a high degree of self-awareness around our own strengths and weaknesses and our impact on others. Our self-awareness enables us to moderate and self-regulate our behaviours to control and channel our impulses for good purposes.


We all work to effectively empower and enable others to deliver the organizational goals through creating conditions of success. We passionately invest in others by developing their careers, not only their skills for the job. We provide freedom; demonstrate belief and trust, and we provide appropriate support.

How To Apply

As part of your online application, please upload your up to date CV and respond to three key questions related to your experience. Your application will be shortlisted based on your CV and your responses to the above questions. You need not comment on your suitability against the essential criteria in the job profile.

The job description is not incorporated into the employment contract. It is intended as a guide and should not be viewed as an inflexible specification as it may be changed from time to time in light of strategic developments following discussions with the post holder.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Note: All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.


Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.
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