Job Description

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Transitions is looking for an Assistant Branch Manager to join its team.

Job Summary

• This is an operational and support services role for the branch (arranging and operational).
• The Job holder will perform operational, customer service and people management functions that fosters a positive environment for staff and customers. He/she will also generate revenue by selling up for all funerals.

Key Responsibilities

• Drive performance on all Key Performance Indicators to ensure profitability
• Manage mortuary services for the funeral home
• Manage technical administration
• Manage removal of deceased from private homes, old age homes, hospitals and state morgues for the branch/cluster
• Manage funeral arranging services for the branch/cluster
• Manage funeral directing services for the branch/cluster including burial services and any other services
• Ensure policy and processes of the company are adhered to
• Deliver and exceed service excellence and ensure that clients get the best of services according to the set standards of the company/Group
• Liaise and engage with key contacts at mortuaries to ensure consistent removals
• Proactive management and delivery of deadlines
• Effective management and delivery of tasks against deadlines
• Proactively identify problems, and manage the effective resolution of all problems
• Adhere to all financial and contractual policies and regulations governing the role and the business
• Support in generating ideas, innovation and process improvements
• Be part of harnessing and driving the acceptable culture of Transitions and demonstrate continuous improvement against core company desired behaviours
• Submit weekly and monthly reports and any other report as requested by Branch Manager or Business Leaders

Required Skills or Experience

• A degree in Biomedical/ Biological Science from an accredited institution
• A minimum of 2 years operational experience
• Experience in the funeral services industry will be an advantage
• Must have strong leadership qualities and have the ability to lead and engage people to achieve results
• Excellent Communication Skills ( oral and written)
• Good computer knowledge ( Microsoft Office)
• Must have demonstrated good/ethical behavior over the years