Job Description

Our client is seeking to engage Customer Service Representatives who can speak Mandarin and English immediately.

NB: IF YOU CAN'T SPEAK MANDARIN, DON'T APPLY!

WHAT YOU WILL DO

1. Manage incoming calls.
2. Identify and assess customers' needs to achieve satisfaction.
3. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
4. Greet customers warmly and ascertain problem or reason for calling.

Required Skills or Experience

• Ability to speak Mandarin Fluently.
• HND in Customer Service/ Communications
• Certificate in Languages (Mandarin).
• Proven customer support experience.
• Excellent communication and presentation skills.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.