Company Profile

The U.S. Pharmacopeial Convention (USP) USA is an independent scientific organization that collaborates with the world's top experts in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP brings together more than 1,100 talented professionals across five global locations to deliver its mission to strengthen the supply of safe quality medicines and supplements worldwide. USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, veteran status, sexual orientation, gender identity, or any other protected class. We are committed to working with and providing reasonable accommodation to individuals with disabilities. USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under a specific written agreement with USP

Job Description

USP Ghana (one of the global USP sites) is seeking to contract the services of a certified IT Management Systems vendor to provide IT Management Systems Support for the administrative operations and technical operations (testing laboratory operations) of the Ghana site.

Scope of Work / Responsibilities

• Management and maintenance of USP Ghana’s ICT infrastructure and LAN (audiovisual, routers and switches & telephony)
• Preventative Maintenance for IT equipment
• Management and maintenance of Audio/Web/Video Conferencing systems and licenses
• Implementation of USP’s ICT policies and strategy
• Implementation of USP’s ICT Security Policy
• Provide local support for USP IT help-desk reporting system
• Provide support for development of USP Ghana annual ICT budget
• Management and maintenance of USP Ghana servers and associated software licenses
• Smart Boards maintenance and software licenses
• Provision of PC/laptop maintenance support (including PCs/laptops connected to laboratory equipment)
• Laboratory data storage & back-up procedure
• Remote Back-up (Cloud) for USP Ghana laboratory data
• Execution of Disaster Recovery Plan
• Provide dedicated (full-time) on-site ICT personnel
• Out-of-hours cover and support
• Operational management/reports on Access control Included
• Remote support, setup & service (optional)

Period of Performance

• The initial anticipated period of performance will begin from July 1, 2021 and run through June 30, 2022 with the option for annual renewal / renegotiation.
• The maximum period of performance for this contract is anticipated to begin in July 2021 and run through June 2024.