Jobsinghana.com
 

Guest Relations Executives (Intern)

JOB SUMMARY

Company Somewhere Nic...
Industry Hospitality/T...
Category Hospitality
Location Kokomlemle, A...
Job Status Full-time
Salary GH¢ 
Education -:-
Experience N/A
Job Expires Aug 31, 2022
Contact ...
 

Job Description

Job brief
We are looking for interns to undergo training and ultimately be the face of somewhere nice, help create a welcoming place and a sense of community.

Main Job Duties and Responsibilities

  • Obtain an in-depth knowledge and understanding of our business operations including the different types of room and respective prices, ensuring that a thorough response is given to customer enquiries.
  • Effectively communicate with our guests to ensure that we have a full understanding of their needs, can identify possible sales opportunities and earn repeat business.
  • Accurately process reservations in our reservation system, welcome walk-ins, do check-ins and check-outs, request and handle payments, ensuring that all of our guests receive exceptional customer service throughout the process.
  • Communicate with guests and service providers in person and over the phone. handle requests and complaints.
  • Look over the compound, ensure its safety and that all services (pool, wifi, water, etc.) are assured and accessible to guests.
  • Collaborate with colleagues to guarantee the well running of the property, actively solve issues when they arise.
  • help with other departments (breakfast, housekeeping, bar) when possible and needed

Required Skills or Experience

  • Strong customer service skills.
  • Excellent and professional English communication skills (both verbal and written). Knowledge of additional international languages, like French, Spanish, German, Czech etc will be a plus.
  • Good data entry skills.
  • An intermediate computer proficiency.
  • Willing to work flexibly including some weekends and statutory holidays.
  • Great attention to details and ability to work independently.
  •  Ability to empathize with different guests' needs and cultures and react to them appropriately based on the company's standards.

How To Apply

 
Note

Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.
 
 
To Top