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Director For Programmes and Operations

JOB SUMMARY

Company Marie Stopes ...
Industry NGO/IGO/INGO
Category Operations
Location Accra
Job Status Full-time
Salary GH¢ 
Education Bachelor̵...
Experience 7 years
Job Expires Jan 30, 2023
Contact ...
 

Company Profile

Established in 2006, Marie Stopes Ghana (MSG) is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSG complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all provinces of Ghana.

Marie Stopes International Ghana (MSIG) is a result-oriented not-for-profit organization providing family planning, sexual and reproductive healthcare (SRH) services. MSIG’s goal is to meet the needs of underserved Ghanaians, dramatically improve access and use of family planning and other reproductive health services.

Job Description

The Role
The Director for Programmes and Operations is the overall head of the Regional Operations Team. He/she is responsible for providing strategic direction and operational effectiveness in relation to MSIG’s field operations, delivered through its team bases in (currently) four regional hubs, each headed by a regional manager. S/he will additionally provide strategic direction for three of MSIG’s delivery channels – Centres, Private Sector Networks, and Public Sector Strengthening Support – which is a separate unit in this Directorate.

This directorate will also house the M&E unit, Youth and Gender unit, and an Advocacy and Donor Relations unit that will identify and securing funding contracts, ensuring project life cycle reporting is delivered to the highest standards. To achieve these goals, the post holder will work particularly closely with potential and current funders and other external stakeholders critical to the Directorate’s mandate, as well as the internal departments and units – Marketing, Social Marketing, Human Resource, the Medial Development Directorate and the Directorate of Finance and IT. The post holder is one of the members of the senior leadership team for MSIG, and as such plays a critical role in all major operational and strategic decisions for the organisation, while modelling key leadership behaviours and demonstrating the organisation’s values

Key Responsibilities
The successful candidate will be responsible for the following among other duties:

DEPARTMENTAL LEADERHSIP

  • Provide leadership and guidance to the Directorate; motivate and coach departmental staff members and direct reports in particular; ensure that all departmental members operate with a high degree of accountability and professionalism.
  • Set and regularly review departmental KPIs and KPIs for direct reports. By working through direct reports ensure that all team members have updated KPIs that are regularly monitored and discussed; ensure that all MSIG HR policies and procedures are adhered to.
  • Develop tracking systems (e.g. dashboards) to track key performance areas on a monthly basis; use data to inform decision making, policy, and allocation of technical resources.
  • Lead on the selection and recruitment of departmental team members, alongside HR; ensure the availability of all relevant staff, participate in interviews and contract negotiations with these professionals as needed.
  • Ensure the structure of the directorate is fit for purpose and that all roles and responsibilities are relevant to the needs and demands of MSIG and clearly communicated to team members.
  • Ensure that departmental (and activity, donor and other) budgets are accurate, wellmonitored, expenditure per activity plans and priorities are fully compliance with internal MSIG financial requirements.

BUSINESS DEVELOPMENT, PLANNING AND PROJECT EXECUTION

  • Ensure high service standards to donors, stakeholders and partners; effectively represent MSIG, ensure timely and quality project management and donor reporting, foster strong NGO and private sector partnerships, and strengthen the capacity of team members to represent, manage and report on projects
  • Work closely with the Country Director to identify opportunities and raise new donor funds. Lead development of high-quality proposals
  • Ensure each Region develops local business development strategies and work plans with a particular focus on delivering programme sustainability and efficiency, achieving project objectives and increasing access to family planning and SRH services in MSIG’s regions of operation.
  • Ensure robust, effective performance management of all delivery channels, providing guidance and initiating corrective action where needed
  • Ensure effective communication between the Support Office and Regional Offices to maximise performance.
  • Develop a clear annual implementation plan in consultation with Regional Managers and technical leads from the Accra support office.

QUALITY STANDARDS AND CLIENT CARE

  • Ensure high quality standards are maintained and high levels client satisfaction achieved across all service delivery channels.
  • Investigate client complaints and take remedial action where necessary.
  • Conduct regular governance visits across all delivery channels

TEAM LEADERSHIP AND DEVELOPMENT

  • Provide leadership and guidance to the team that enhances individual and team productivity and performance and encourages the application of MSIG values and behaviours.
  • Motivate and coach direct line reports; identify training and development needs; agree key performance indicators (KPIs) and actively monitor progress against targets.
  • Promote and support an organisational culture that places clients at the heart of what we do; values evidence-based decision-making; empowers and enables team members and appreciates diversity and innovation.
  • Use organisational performance management tools, including InforBI, EHR, ORION to promote evidence-based decision-making.

OPERATIONAL EFFICIENCY

  • Ensure high standards of operational efficiency and effectiveness are provided across all delivery channels with clear, transparent systems in place.
  • Ensure all Regional teams strictly comply with organisational policies and procedures relating to clients, income and expenditure, and the management of stock, equipment, and assets.
  • Manage the Regional Managers Team to ensure regular supervisory and governance visits are conducted at centres, PSS and PSN facilities with appropriate follow up.
  • Ensure robust systems are in place and adhered to in order to reduce the risk of fraud
  • Ensure all fraud & bribery related allegations are appropriately investigated and dealt with in line with MSI’s AFB policies.

COLLABORATION AND ORGANISATIONAL LEADERSHIP

  • Work closely with the Marketing unit to inform marketing plans and ensure appropriate technical support is provided to the Regions to improve client flow and productivity in all delivery channels.
  • Work closely with the MDT team on matters relating to training, quality assurance and management of medical issues to ensure high clinical quality standards are achieved across all delivery channels.
  • Foster strong working relationships with other MSIG teams (including Finance, HR, Organisation & Admin, and Marketing and Social Marketing) to ensure they provide appropriate technical support and guidance to the Regions.
  • Support positive engagement with external stakeholders and ensure effective MSIG representation at Regional and National level with Government, donors, project partners and other stakeholders.
  • Work closely with the Country Director to identify and respond to new business development opportunities – both donor and corporate.
  • Ensure Regional Managers are fostering strong community relations and maintain good relationships with important community leaders.
  • Actively participate as a senior level member of a Senior Management Team in leading MSIG as a whole.

Required Skills or Experience

To succeed in this role, you must have:

  • Bachelors Degree in health, demography, public health or social sciences/development studies required
  • Post-graduate qualification in related field desired.
  • Additional qualifications in business, marketing or finance desired.
  • Fluent written and oral English required.

Experience

  • At least seven (7) years of relevant post-graduate work experience with at least five years of experience in a senior management position.
  • Demonstrated experience in successfully managing and motivating multi-disciplinary teams including remotely/from a distance.
  • Experience in setting and managing large-scale budgets; delivering financial efficiencies and leading others to achieve value for money.
  • Experience in delivering high level and impactful improvements; implementing robust performance frameworks and achieving targets.
  • Demonstrated experience in networking and working in partnership with internal and external stakeholders to achieve results; experience working with NGOs and government as implementation partners; experience in working with GHS highly desired.
  • Experience in working with both public and private health sectors desired. • Experience in working in health and sexual and reproductive health in particular is desired

Skills

  • Strong leadership and Management skills.
  • Able to manage and motivate teams to achieve targets and to achieve organisational change.
  • Excellent interpersonal/communication skills including motivating, negotiating and influencing.
  • Strong analytical and organisational skills.
  • Actively uses data/evidence to inform decisions.
  • Proven ability to develop, write and report on donor reports
  • Proven ability to develop, articulate and sell ideas and concepts to varied audiences
  • High levels of IT literacy and computer skills (Microsoft office suite)

Attitude /Motivation

  • Strong commitment to the goals and vision of MSIG
  • Hard-working and results-focused; able to work independently and with own initiative
  • Problem-solving and “can do” approach to challenges.
  • Customer-focused
  • Enjoys engaging people at all levels to generate shared understanding and support (e.g. government, donors, partners, other team members and community)
  • Enjoys motivating team members and external partners to deliver results
  • Passionate about field work
  • Able to travel and enjoys travelling
  • Pro-family planning and pro-choice

How To Apply

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