Job Description

• To bring on board new clients and ensure that all aspects of business commitments and SLAs to clients are delivered at all times.

• Brings new clients
• Evaluates market studies and surveys for business opportunities conducted by the sales team.
• Coordinates all major clients issues to be escalated including the following areas:
• New business opportunities, additions, etc.
• Unresolved problem reporting
• Special business needs
• Other critical business impacting activities
• Ensures that active clients receive the appropriate support at all times
• Maintains a database of active clients and prospective clients together with their leads and key contacts
• Prepares periodic and on request reports for management to inform decision on business activities
• Ensures that all business proposals submitted conform strictly to required standards, are delivered to clients and the necessary follow-ups done.
• Ensures that all quotes, invoices and sale orders are in conformity with required standard and are issued promptly per schedule.
• Coordinates all client activities pertaining to any deal closed and future activities with the client.
• Evaluate periodic customer feedback data submitted by the CSC team.
• Pursue other business opportunities with existing clients.
• Oversees other client related activities such as workshops, exhibitions etc. that drive their businesses.
• Ensures that value added services are promptly given to clients whenever the need arises.
• Performs other on demand task pertaining to business sustainability and growth

Required Skills or Experience

• University Degree
• Professional qualifications in IT, Marketing and Sales
• Minimum 5-10 yrs. proven experience in ICT industry

• Advanced knowledge in ICT 
• Ability to propose the right solution for the right business needs
• Ability to integrate diverse technologies to achieve business solutions
• Proven track record of closing business deals within the corporate sector
• Ability to work with little or no supervision while achieving desired results.
• Ability to work long hours and under pressure, multi-task and meet strict deadlines

• Strong analytical and business organization skills
• Project management skills
• Ability to coordinate all core activities involved in closing a business deal end-to-end.
• Ability to plan design, coordinate and implement business and marketing strategies.

• Must be highly dependable and trustworthy 
• Confidentiality – ability to keep confidential information and trade secrets
• Must be self-motivated and confident in all aspects
• Must be highly presentable at all times
• Excellent negotiating skills
• Good communication skills (both written and verbal)
• Team player
• Excellent entrepreneurial skills