Job Description

• Managing outbound and incoming calls within the service level agreement (SLA)
• Responding in a timely manner to client emails, internal and external
• Negotiate settlements to receive payment on a certain percentage on a debt.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Identify and escalate issues to relevant departments.
• Handle customer complaints and providing solutions.
• Follow up customer calls where necessary.
• Adhering to processes and procedures pertaining to your role and daily functions.
• Other duties as assigned.

Required Skills or Experience

• Grade 12
• Minimum of 2 years to 5 years collection experience
• Strong Customer Service Skills
• Banking profile experience
• Strong interpersonal, negotiation, communication, and problem-solving skills
• Highly assertive individual that is target driven.
• MS Excel basic
• Dialler experience
• Self-motivated and self-driven
• Excellent verbal command of the English Language (Fluent)
• Strong understand of the debt collection process and techniques.
• Time management.