Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

• Direct Report to: Executive Housekeeper

Job Summary
Rock City Hotel is seeking an experienced Head of Rooms to oversee the guest accommodations department. The Head of Rooms will be responsible for ensuring the highest standards of cleanliness,guest satisfaction, and operational efficiency within the rooms division.

Technical Competence/Responsibilities

• Oversee the day to day operations of the rooms division.
• Monitor room availability and coordinate with other departments.
• Conduct regular inspections to ensure cleanliness and adherence to standards.
• Address guest concerns promptly and professionally.
• Lead and motivate the housekeeping and front desk teams.
• Conduct training sessions for staff development.
• Manage room inventory and optimize occupancy levels.
• Coordinate with reservations for effective room allocation.

Managerial Competencies/Responsibilities

• Inspire and guide the rooms division team.
• Conduct performance reviews and recognize achievements.
• Contribute to budget planning for th e rooms division.
• Monitor and control expenses within the allocated budget.
• Identify opportunities for process improvement.
• Implement strategies to enhance guest experiences.

Personality Competence/Responsibilities

• Communicate effectively with staff and Communicate effectively with staff and guests.guests.
• Handle guest inquiries and concerns professionally.Handle guest inquiries and concerns professionally.
• Analyze challenges and implement timely solutions.Analyze challenges and implement timely solutions.
• Ensure a positive guest experience even in unexpected situations.Ensure a positive guest experience even in unexpected situations.

Other Responsibilities

• Undertake any other responsibilities as may be assignedUndertake any other responsibilities as may be assigned by the hotel management.by the hotel management.

Required Skills or Experience

•  A Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.A Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Extensive experience in hotel management with a focus on guest accommodations, including a Extensive experience in hotel management with a focus on guest accommodations, including a minimum of 8 years in a supervisoryminimum of 8 years in a supervisory or managerial role.or managerial role.
• Proven leadership capabilities, with the ability to inspire and manage a team to deliver exceptional Proven leadership capabilities, with the ability to inspire and manage a team to deliver exceptional service.service.
• Strong commitment to ensuring a high standard of cleanliness, comfort, and guest satisfaction within Strong commitment to ensuring a high standard of cleanliness, comfort, and guest satisfaction within the rooms division.the rooms division.
• ExceExcellent communication and interpersonal skills to liaise effectively with staff, guests, and other hotel llent communication and interpersonal skills to liaise effectively with staff, guests, and other hotel departments.departments.
• Demonstrated ability to address and resolve challenges related to guest accommodations and Demonstrated ability to address and resolve challenges related to guest accommodations and operational efficiency.operational efficiency.
• Exceptional organizationaExceptional organizational skills to manage room inventory, coordinate with other departments, and l skills to manage room inventory, coordinate with other departments, and optimize occupancy levels.optimize occupancy levels.
• Familiarity with hotel management software, reservation systems, and other tools relevant to the Familiarity with hotel management software, reservation systems, and other tools relevant to the rooms division.rooms division.
• Willingness to adapt to a dynamic work envWillingness to adapt to a dynamic work environment, including irregular shifts, weekends, and holidays.ironment, including irregular shifts, weekends, and holidays.
• High standards of professionalism, integrity, and a commitment to upholding the values of Rock City High standards of professionalism, integrity, and a commitment to upholding the values of Rock City Hotel.Hotel.