Job Description

A progressive life insurance company has an exciting opportunity for experienced and proactive and committed IT professional to join our dynamic growing team to handle the following role: IT MANAGER

JOB PURPOSE

The role holder

• leads the organization’s technology strategy, execution, and operations.
• manage key vendor relationships, define, scale, and operate processes along with project management excellence.
• ensures the efficient operation of all IT services, managing IT staff and implementing technology solutions to support business goals

KEY RESPONSIBILITIES

• Provide leadership in technology portfolio for enablement and innovation.
• Manage a portfolio of technology projects to meet cost, scope, and schedule constraints.
• Develop key performance indicators and Service Level Agreements (SLAs)
• Develop, implement and maintain IT policies, procedures, and best practices.
• Define the enterprise architecture in conjunction with current and future requirements.
• Manage and support delivery of software, hardware operations and projects
• Enable process efficiency of back-office operations.
• Drive innovation for front office or core business operations by recommending viable technologies.
• Lead, mentor and manage the IT Team, ensuring staff is adequately trained and equipped to provide exceptional IT Support.
• Work closely with department heads to understand IT needs and provide tailored technology solutions
• Identify and manage external vendors in the delivery of contracted work.
• Respond to technical queries and assist staff on reported problems in various business units.
• Stay up to date with the latest industry trends and technological

Required Skills or Experience

KEY COMPETENCIES

• Excellent knowledge/understanding of IT Infrastructure management.
• Ability to develop and maintain strong professional relationships with internal and external stakeholders and work effectively with all categories of employees.
• Strong communication (oral/written), presentation and editorial skills.
• High sense of integrity and efficiency.
• Analytical thinking & problem-solving skills
• Excellent listening & questioning skills.
• Demonstrated experience in budgeting, IT strategy, vendor management

​KEY QUALIFICATIONS

• A minimum of a first degree in Information Technology, Computer Science or related field from a recognized tertiary institution with 8-10 years’ related work experience.
• Poven experience (5+ years) in IT Management
• Master’s degree in IT, Business Administration or related field
• Prior experience in the life insurance industry will be a plus.