Job Description

• Start Date: ASAP

Are you passionate about delivering exceptional service and leaving a lasting impression? Do you enjoy creating memorable experiences for customers? If YES, then we’re looking for YOU to join our dynamic team!

About the Role
As a Customer Experience Officer, you will be the heart and voice of our brand—ensuring every customer interaction is meaningful, professional, and satisfying. You will handle customer inquiries across multiple channels, resolve issues efficiently, and go the extra mile to make customers feel valued and heard.

What You'll Do:

• Provide outstanding customer service via phone, email, and chat
• Resolve queries and complaints with a calm, solution-oriented approach
• Track customer feedback and help drive continuous improvement
• Collaborate with internal teams to enhance service delivery
• Promote our products and services in a helpful and friendly way
• Maintain accurate customer records and interaction logs

Required Skills or Experience

What We’re Looking For:

• HND/Degree in Business, Marketing, Communications, Diploma or related field
• Excellent verbal and written communication skills
• Strong interpersonal skills and empathy-driven approach
• Problem-solving mindset with attention to detail
• Proficiency in MS Office and CRM tools
• Ability to multitask and work under pressure in a fast-paced environment

Why Join Us?

• Competitive salary + bonuses
• Health insurance & wellness packages
• Career growth and professional development opportunities
• Supportive and vibrant work culture
• Fun team-building activities & staff recognition programs