Company Profile

The country’s favourite insurance group is Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines its deep local knowledge of the market having previously operated in Ghana for 25 years as Metropolitan Insurance with the world-class expertise of an international insurance brand in 18 countries across the world. With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions customized to the unique risks Ghanaians face. Hollard offers various life and general insurance products including funeral, personal accident, motor, business, travel, home, and more. Beyond various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores and online at www.hollard.com.gh and www.jumia.com.gh for all their insurance needs. Hollard is a three-time certified Top Employer by the Top Employer Institute.

Job Description

Hollard Ghana is looking for Claims Administrator

• Report to: Head of Claims
• Job Location: Accra

Job Objective
To supervise and process all claims assigned, within the set standards required by the company thus contributing to profitability and to always ensure customer satisfaction.

Main Duties & Responsibilities

• Process all assigned claims within the set standards, procedures, and turnaround time are adhered to for Customer Satisfaction.
• Adjust Motor Claims and Non-Motor Claims diligently to ensure the yearly Loss ratio is not exceeded.
• Maintain a high level of service to customers in line with SLA’s and within the service standards set by Hollard Insurance.
• Process executed Discharge Vouchers immediately upon receipt and ensure payment is done in line with agreed timeline
• Ensure that all records including survey reports, write off, injury interview schedule and others are kept up to date for ease of reference.
• Adhere to quality standards throughout the claims process and ensure adequate reserves are made by Hollard for all reported claims
• Prepare and submit required reports accurately and within set timeframe
• Engage underwriters on claims revealing adverse risk features of insured properties as soon as they are evident to enable review of scope of cover and adequate premium charged.
• Manage relationships with garages and dealerships to attract decent discounts and prompt service delivery for Hollard claims.
• Conduct survey or cause survey to be conducted on all reported claims to ensure claim amounts paid are commensurate with losses to avoid leakage to Hollard
• Prepare Monthly Reports on all paid claims to determine the Claims incurred for efficient financial management
• Ensure adequate recovery is made on all collected salvage parts and vehicles to reduce Hollard’s Claim expenses.

Required Skills or Experience

Qualification and Competencies

• A University Degree in Insurance or Social Sciences is required.
• A diploma in Insurance from the WAII or GIC will be an advantage.
• 1 – 3 years relevant experience
• General knowledge of claims management
• Should be very analytical and possess excellent organizational skills
• Ability to relate well with people and possess excellent interpersonal skills
• Good communication skills (including writing and presentation skills)
• Self-motivated and have advanced computer literacy in MS Office