Company Profile

BRAC Ghana Savings and Loans Ltd (BGSL), is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income generating activities Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. BGSL is part of BRAC International Holdings B.V (BIHBV) which operates in seven countries across Africa and Asia.

Job Description

• Duty Station : Area Offices (Makessim, Ablekuma, Abuakwa)

• Client Acquisition 
• Client Management 
• Reporting 
• Service Delivery 
• Drive sales and deposit mobilization for service points and branches.
• Marketing of product to prospective and existing customers
• Assist in opening accounts for new customers
• Collection of customers contribution
• Delivers against individual targets, also contributing to branch and company-wide targets
• Visit and follows up on interested clients to assist them to sign up for the right product.
• Keep accurate records of all clients.
• Ensure strict adherence to regulatory requirements and internal policies to mitigate risks.
• Contribute to developing a strong sense of client orientation amongst all staff in the service points/branches 
• Promote a culture of teamwork, accountability, and continuous improvement within the banking department.
• Support the monitoring of service delivery levels to ensure a consistent match between actual service delivery and agreed institutional standards
• Preparation and submission of monthly reports on business, operations and other standard reports as required by supervisor.
• Performs any other duties assigned supervisor.

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Required Skills or Experience

• Minimum of 2 years of experience in banking services.
• Strong understanding of retail operations, banking processes, products, and regulations.

• Strong analytical and problem-solving abilities.
• Proficiency in data management and analysis tools.
• Attention to detail and accuracy in data processing.
• Knowledge of IT systems and software.
• Adaptability to changing technologies and workflows.
• Effective communication and interpersonal abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work well under pressure and meet deadlines.

• HND/Bachelors’ Degree
• Concentration / Major: Business Administration, Finance, Accounting, or related field.